Find all the answers to your Chicken & Blues questions in our FAQs or by getting in touch with one of the team.

GENERAL
DELIVERY
COLLECTION

GENERAL

Can I use Gift Cards when I order online?

C&B Gift Cards have a unique reference code, which must be e-mailed to cluck@chickenandblues.com prior to redemption. We then ask the recipient to download the C&B App from the App store, and register an account if they haven’t already done so. The Chicken & Blues’ team will then convert the voucher £s to Chikcoin credit on the recipient’s App account. The recipient can then redeem the credit on their next order for collection, takeaway, or dine-in at any Chicken & Blues restaurant.

I placed an order online but didn’t receive a confirmation email, so have you got my order?

If you reached the confirmation screen after placing your order and paying for it, then it’s likely that the confirmation email just didn’t reach you, so check your junk folder and make sure your email is working ok.

If you didn’t get to the confirmation screen and didn’t get an email it’s likely something went wrong and your order hasn’t gone through. Please try again or get in touch with us.

What happens if my payment fails?

You’ll be notified immediately if the payment doesn’t go through. If you’ve tried again and it’s still not processing then please contact your bank.

What payment methods can I use?

Currently, we accept Visa, MasterCard, Maestro cards, and Amex cards for payment for both Delivery and Collection orders.

What if I have allergies?

For Click & Collect and Delivery Orders, we can’t currently cater for specific dietary requirements, sorry!

How do I get earn Chikcoin?

In the market for some C&B Chikcoin? Well, good news – you can start collecting in a matter of minutes, straight on your phone.

Simply search the app store or Google Play Store and download the app. More information can be found here.

Some items on the menu are not available. Why is this?

Every so often, we get more orders than we have predicted, which means our restaurants run out of stock. We know it’s frustrating, and we’re sorry, but we promise to have the restaurant fully stocked again as soon as we can! In the meantime, why not try something new?

DELIVERY

Do you deliver?

YES! Order online or via our app and we’ll deliver. C&B’s delivery is brought to you by Deliveroo, our delivery partner.

You can check whether your local restaurant delivers to your postcode. If we don’t deliver to you, you can still order to collect online on https://www.chickenandblues.com/#order and just pop in to collect it.

Why isn’t delivery available in my area?

We’re constantly monitoring our delivery catchments to provide C&B goodness for as many people as possible, so please keep checking.

For anywhere we haven’t reached yet, you can always collect a takeaway to get your fix.

An item is missing from my delivery – what should I do?

Oh no! We’re sorry to hear that. Please check your confirmation email and hit the order help link to chat to the Deliveroo support team.

I’ve received confirmation that my order has been delivered, but my food has not arrived – what should I do?

Oh no! We’re sorry to hear that. Please check your confirmation email and hit the order help link to chat to the Deliveroo support team.

How do I find the number of the restaurant that is delivering my order?

Please check your confirmation email to find the restaurant contact details or visit the restaurant page.

What is the minimum order value for delivery?

If your order is under £10 we’ll charge you up to an extra £5 to get it to you.

What does the estimated delivery time mean?

It’s the estimated time until your delivery arrives, from the point you checked out.

How do I register?

Head to chickenandblues.order.deliveroo.co.uk and when you’re ready to checkout you’ll be asked to log in or register using your Facebook or Google account.

Please note that this will create an account with our delivery partner. This account will be different to your C&B account.

Can I place orders in advance?

Not right now, but it is something we are looking at.

Do I have to tip?

Whether you tip or not is completely up to you. You can tip on the website when placing your order or tip in cash when the rider delivers your food. Riders receive 100% of all tips.

How is delivery provided to me?

Once you’ve placed your order on our website, it’s sent directly to the restaurant for them to fire-up. Once it’s ready, a Deliveroo rider will pick up your order and bring it to your delivery address.

How does the delivery fee work?

The closer you are to the restaurant, the lower your delivery fee. This helps Deliveroo to pay their riders fairly.

What is the service fee?

This helps us give you 24/7 customer service and keep improving the website.

I have the C&B app – can I earn Chikcoin with my delivery orders?

Not right now, but it is something we are looking at.

I placed an order but didn’t receive a confirmation email, so have you got my order?

If you reached the confirmation screen after placing your order and paying for it, then it’s likely that the confirmation email just didn’t reach you, so check your junk folder and make sure your email is working ok.

If you didn’t get to the confirmation screen and didn’t get an email it’s likely something went wrong and your order hasn’t gone through. Please try again or select the order help link.

Why has my order been cancelled?

If your order has been cancelled unexpectedly, please contact the Deliveroo Customer Service team via the Help link on your email.

Can I use vouchers or Gift Cards with delivery orders?

Unfortunately, not right now. Gift Cards can only be used in restaurants for dine-in and when ordering online for collection.

Can I Change Or Add Items To My Order?

You can contact the Deliveroo Customer Service team via the Help link on the confirmation email, and we’ll do our best to make sure you get the changes you need.

What happens if I want to cancel my delivery order?

As long as the restaurant has not yet started preparing your order, you’re able to cancel your order via the help link in your confirmation email. If the restaurant has already started preparing your order and you want to cancel, please get in touch with us, you can do this via the help link as well.

How do I give you feedback about my delivery experience?

If you want to share some general feedback about your experience you can get in touch here. We’d love to hear what you think – good or bad!

COLLECTION

What happens if I place my order and realise I have selected the incorrect restaurant once I receive the confirmation email?

Call the restaurant straight away so that they can make sure they don’t cook the food. Their contact details can be found here.

We might be able to arrange for your preferred restaurant to pick the order up instead, but if we’re really busy we might ask you to place your order with the correct restaurant, but you will need to submit payment again.

Can I change my order?

Sorry, this isn’t possible.

Once you’ve placed your order we’ll take payment for that exact order and we can’t go back and change it. You could speak to the restaurant team to see if there’s anything they can do, there’s a chance they might be able to help but it’s likely you’ll have to queue.

What shall I do if I know I’m going to be late collecting my order?

If you need to speak to us about your order then please call the restaurant you’re collecting from (find the number here).

We’ll be cooking your order to be ready at the time you selected.

What should I do when I collect an order?

You only need your name and order number to collect.

Please just arrive on time and tell us you’re collecting an online Click & Collect order.

I’ve just got home and I’m not happy with my order/I’m missing items, what shall I do?

Sorry to hear you’re not happy! Please drop us a note on chickenandblues.com/experience so we can put it right for you.

How do I give you feedback about my collection experience?

If you’d like to give us feedback about your experience, please drop us a note on chickenandblues.com/experience

I have the C&B app – can I earn Chikcoin with my online collection orders?

Yes! Simply place your order through the app and you’ll automaticically earn Chikcoin.

To learn more on how our app works, click here.

Can I redeem Rewards with my Click & Collect orders?

Yes! You can redeem 1 Reward per order on Click & Collect.

Do I need to wear a face mask when collecting my C&B?

Yes, please! For the safety of our team, please wear your face mask when collecting your order.

Are there any changes to the service due to COVID protocols?

Yes, all Walk- in Collect customers will be expected to adhere to the same COVID-19 safety protocols as Eat-In customers with a few additions/ exceptions:

• We will not be accepting cash so all Walk-in Collect customers will need to pay via their bank card or smart phone

• All Walk- in Collect customers will be expected to wear a mask while ordering and waiting for their food, and to socially distance from other customers while waiting for their food

I want to cancel my order, what do I do?

We’re sorry to hear that. Give the restaurant a call and speak to the Manager on Duty. Find your restaurant’s contact number here.