1. Cancellation and refunds

1.1 Please note that you do not have a right to cancel any contract for products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.

1.2 However, you may request that your order is cancelled or changed after it has been submitted, but this will only be possible before the applicable restaurant has received the order. This can be done by contacting the Customer Experience Team by email (cluck@chickenandblues.com) or through our official Facebook page (@chickenandblues). No refund will be permissible if the attempt to cancel is made after the restaurant has received the Order.

1.3 If you cancel or change your order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting our Customer Experience Team (see below for details). We will process refunds within ten (10) working days.

2. Other refunds

2.1 You have legal rights in relation to products that are not as described, or otherwise not fit for purpose. If you believe that any products that you have ordered do not conform with these terms, please contact our Customer Experience Team, who will look to either replace the product, or offer a credit voucher.

2.1 If, due to unforeseen circumstances, we are unable to fulfil your order or any of the products in a particular order, we will refund the value of the Product(s) that we were unable to fulfil. Again, please contact our Customer Experience Team by email (cluck@chickenandblues.com) or through our official Facebook page (@chickenandblues).